Do I need to print my booking voucher?

No. HealAssist is paperless. Simply show the voucher or booking confirmation on your mobile phone along with one valid Government ID proof.

What if the hospital refuses my voucher?

This is rare, but if it happens, call your dedicated HealAssistant immediately via the 'Talk to Expert' button. We will resolve it instantly or pay the fee on your behalf.

Can I book for my parents or children?

Yes. During Step 2 of the booking form, simply select 'Booking for Family' and enter their details (Name/Age). The insurance and support will be mapped to the patient, not the account holder.

Where is HealAssist active?

We are currently live in Gurugram, specializing in advanced Eye Care. We are rapidly expanding to the wider NCR region and other medical specialties.

How do I know which booking path to choose?

If you know your procedure (e.g., Cataract, LASIK), choose the 'Procedure' path to get real-time quotes and compare verified hospitals. If you need a diagnosis or general consultation, choose the 'OPD/Check-up' path to purchase a secured voucher that saves up to 60% vs. walk-in rates.

How does the 100% refund guarantee work?

If you purchase a voucher and don't find it useful, or if you are unsatisfied with the doctor, we offer a 100% refund. Simply contact your HealAssistant or our support team, and we'll process your refund immediately.

Can I get a second opinion if I'm not satisfied?

Yes. Not happy with the first doctor? We arrange a second consultation at no extra cost. Your HealAssistant will help you find an equivalent top-tier specialist and schedule the appointment.

Appointments

How to book appointments & consultations with HealAssist

Q: What happens after I book an appointment?

A dedicated HealAssistant calls you within minutes to confirm the doctor's suitability and manage your insurance pre-authorization. They will handhold you through the entire process from booking until discharge.

Q: How do you verify hospitals and doctors?

At HealAssist, 'Verification' isn't just a badge; it's a physical audit. Every hospital listed has a signed legal agreement with HealAssist Healthtech Pvt Ltd. We validate medical registration (NMC/State Council) of every specialist, verify price transparency agreements, and our team physically visits partner facilities in Gurugram to verify infrastructure and hygiene standards before listing.

Q: Is my medical data safe with HealAssist?

Yes. We adhere to India's DPDP Act (Digital Personal Data Protection Act) standards. Your medical records are shared only with the treating doctor and your assigned HealAssistant for care coordination. We never sell data to third-party advertisers.

Whether you need a specific surgery like LASIK or a general consultation, HealAssist simplifies your journey. Every appointment comes with a dedicated HealAssistant—your personal expert for insurance claims, price transparency, and hospital coordination.

Booking

Booking process: which path is right for you?

Choose the booking path that matches your needs. Whether you know your procedure or need a diagnosis, we've got you covered.

Select specialty

Visit our homepage or /speciality and choose your treatment area (currently specialized in Eye Care).

Get real-time quotes

Fill in patient details (name, age, city) and insurance status.

Compare verified hospitals

Our 'Medical Truth' engine shows you real-time pricing for top hospitals.

Book & secure

Select your preferred hospital. You pay for the procedure directly to the hospital—no middleman markups.

HealAssistant activation

A dedicated expert calls you within minutes to confirm the doctor's suitability and manage your insurance pre-authorization.

Advocacy

The HealAssistant guarantee (patient advocacy)

Every appointment comes with dedicated support and guarantees.

Dedicated case manager

Unlike standard booking apps, we assign a human HealAssistant to every case from booking until discharge.

Insurance shield

Your HealAssistant handles the paperwork to prevent claim denials due to hospital errors or missing documents.

Zero hidden fees

If a hospital asks for a registration fee not mentioned by us, HealAssist pays it. You never pay extra.

Payments

Payments, refunds & cancellations

100% satisfaction refund

If you purchase a voucher and don't find it useful, or if you are unsatisfied with the doctor, we offer a 100% refund.

Free second opinions

Not happy with the first doctor? We arrange a second consultation at no extra cost.

Rescheduling

Life happens. We allow flexible rescheduling. If your chosen doctor becomes unavailable, we immediately arrange a priority slot with an equivalent top-tier specialist nearby.

Verification

How we verify hospitals & doctors

At HealAssist, "verification" isn't just a badge; it's a physical audit.

Direct partnership

We do not scrape data. Every hospital listed has a signed legal agreement with HealAssist Healthtech Pvt Ltd.

Medical registration checks

We validate the medical registration (NMC/State Council) of every specialist on our platform.

Price transparency agreements

Hospitals contractually agree to share real-time procedure prices, ensuring the quote you see is the price you pay.

Physically verified

Our team visits partner facilities in Gurugram to verify infrastructure and hygiene standards before listing.

Privacy

Data privacy & safety

Your medical information is protected with industry-leading security and compliance standards.

Government compliant

We adhere to India's DPDP Act (Digital Personal Data Protection Act) standards.

Strict access control

Your medical records are shared only with the treating doctor and your assigned HealAssistant for care coordination. We never sell data to third-party advertisers.

No data selling

We never sell data to third-party advertisers. Your privacy is our priority.

FAQ

Frequently asked questions

Quick answers to common questions about booking appointments

A HealAssistant is your dedicated case manager assigned to every booking. Unlike standard booking apps, we assign a human HealAssistant to every case from booking until discharge. They handle insurance paperwork to prevent claim denials, negotiate prices on your behalf, and ensure zero hidden fees. If a hospital asks for a registration fee not mentioned by us, HealAssist pays it. You never pay extra.

Still need help?

Our support team is available to assist you with any questions or issues.

WhatsApp support

Chat with our support team instantly.

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Phone support

Call us directly for urgent matters.

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Email support

Send us a detailed message.

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