Can I book without creating an account?

No. Every HealAssist appointment is attached to an account, so there is no guest booking. Signing in is quick, though — your mobile number and the code texted to it, or your Google or Apple account.

I picked a time and was sent to sign in — do I lose it?

No. HealAssist saves what you had picked before sending you to sign in, and puts it back when you return — the clinic, the date, the time and the details you typed. If you close the tab before finishing, that saved copy goes with it, so finish in the same tab.

I do not have an email address. Can I still book?

Yes. HealAssist signs you in with your mobile number and a one-time code. An email address is optional and is never required to book or to pay.

Can I book for my mother on my account?

Yes. Sign in as yourself, then choose to book for someone else and give her details. The appointment is hers; the account is yours.

Do I need an account to book an appointment?

Last reviewed 23 July 2026

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Quick answer

Yes. Booking needs a HealAssist account. Signing in takes a mobile number and the code texted to you, or your Google or Apple account. You can pick your clinic, date and time first — when you continue to checkout HealAssist asks you to sign in, then brings you back to everything you had chosen.

You can browse HealAssist as much as you like without an account — search hospitals, compare prices, read about procedures. Booking is where that stops. An appointment belongs to somebody, and HealAssist has to know who that somebody is.

You can choose first and sign in after

Pick your clinic, your date and your time while signed out if you like. HealAssist only asks you to sign in when you continue to checkout, and it keeps what you had chosen — the clinic, the slot and the details you typed are all there when you come back. Nothing has to be done twice.

What signing in actually takes

The quickest way is a one-time code: give your mobile number, and HealAssist texts you a code. There is no password to remember. You can also sign in with Google or Apple if you would rather. If you have ever booked or paid on HealAssist before, your mobile number already is your account.

You can still book for someone else

Needing an account does not mean the appointment has to be for you. Sign in as yourself and choose to book for someone else — a parent, a child, a spouse. The account is how HealAssist reaches you about the appointment; the patient can be anyone.

Questions about booking and accounts

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Do I need an account to book an appointment?

What signing in actually takes

You can still book for someone else

Questions about booking and accounts

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