COOKIE POLICY

PREAMBLE

This Cookie Policy (hereinafter referred to as "Cookie Policy," "Policy," or "this document") is issued by HealAssist Healthtech Private Limited (hereinafter referred to as "HealAssist," "we," "us," "our," "the Company," or "the Platform"), with registered office at Innov8 UCP, 9th Floor, Tower D, Unitech Cyber Park, Sector 39, Gurugram, Haryana, 122001, India.

This Cookie Policy explains how HealAssist uses cookies, web beacons, pixels, tags, and similar tracking technologies (collectively referred to as "Cookies" or "Tracking Technologies") on the HealAssist Website (www.healassist.in), mobile applications (iOS and Android), and all related digital properties and services (collectively referred to as the "Platform").

This Cookie Policy is supplementary to the Privacy Policy and Terms of Use. By accessing, visiting, or using the Platform, you acknowledge and accept the terms and conditions of this Cookie Policy, including the use of Cookies and Tracking Technologies as described herein.

This Cookie Policy is issued in compliance with:

• The Information Technology Act, 2000 and Rules thereunder;
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
• The Digital Personal Data Protection Act, 2023;
• The European Union General Data Protection Regulation (GDPR) 2018 (for users accessing from EU jurisdictions);
• Best practices and standards for cookie usage and tracking technology implementation.

1. WHAT ARE COOKIES AND TRACKING TECHNOLOGIES?

1.1 Definition of Cookies

A cookie is a small text file or data element that is downloaded and stored on your device (computer, laptop, tablet, smartphone, or other electronic device) when you access the Platform. Cookies contain information about your browsing activities, preferences, login credentials, and other data related to your interaction with the Platform.

1.2 Types of Tracking Technologies

Beyond cookies, HealAssist also uses other tracking technologies, including:

• a) Web Beacons: Small transparent images or pixels embedded in web pages and emails that track whether a user has visited or engaged with content;
• b) Pixels (Tracking Pixels): Small image tags used to track user behavior, conversions, and engagement on the Platform and across third-party websites;
• c) Tags: Code snippets that track user actions, events, and interactions;
• d) Local Storage: Browser-based storage technology that functions similarly to cookies but with larger storage capacity;
• e) Session Storage: Temporary storage for data during a user's session;
• f) Mobile Advertising IDs: Unique identifiers used to track users on mobile devices (IDFA for iOS, Android Advertising ID for Android);
• g) Cross-Device Tracking: Technology that enables HealAssist to track users across multiple devices (phone, tablet, computer);
• h) Flash Cookies (LSOs): Local Shared Objects used for storing data and tracking.

1.3 Purpose of Cookies and Tracking Technologies

HealAssist uses Cookies and Tracking Technologies for multiple purposes, including:

• a) Essential Platform Functions: Enabling core website functionality, user authentication, and session management;
• b) Analytics and Performance: Understanding how users interact with the Platform, identifying usage patterns, and optimizing performance;
• c) Personalization: Remembering user preferences, settings, and past interactions to provide a customized experience;
• d) Marketing and Advertising: Delivering targeted advertisements, retargeting users, and measuring advertising effectiveness;
• e) Fraud Prevention: Detecting and preventing fraudulent activities, unauthorized access, and malicious behavior;
• f) User Tracking: Monitoring user behavior, journeys, and engagement patterns across the Platform;
• g) Cross-Domain Tracking: Following users across HealAssist domains and partner websites;
• h) Research and Analytics: Conducting research, analysis, and benchmarking activities;
• i) Business Intelligence: Generating insights for business decision-making and strategic planning.

2. IMPLIED CONSENT MODEL AND DEFAULT COOKIE ACCEPTANCE

2.1 Implied Consent by Default

IMPORTANT NOTICE: HealAssist operates on an implied consent model. By accessing, visiting, or using the Platform, you automatically consent to the use of all Cookies and Tracking Technologies described in this Policy.

NO cookie consent banner, popup, or opt-in prompt is required. All Cookies and Tracking Technologies are deployed by default upon your access to the Platform.

2.2 Acceptance Without Action

You acknowledge and agree that:

• a) Automatic Acceptance: Your access to the Platform constitutes automatic acceptance of this Cookie Policy and all Cookies and Tracking Technologies;
• b) No Explicit Consent Needed: You do not need to take any action, click any button, or provide explicit consent for Cookies to be deployed;
• c) Implied Consent Valid: Your continued use of the Platform demonstrates your acceptance of Cookies;
• d) Default Deployment: All Cookies, including non-essential cookies, are deployed by default without requiring your affirmative action or consent;
• e) No Banner or Popup: HealAssist does not deploy any cookie consent banner, popup, or notification requiring user interaction.

2.3 Legal Basis for Implied Consent

Under Indian law (IT Act 2000, DPDP Act 2023):

• a) Implied Consent Valid: Implied consent through continued use of the Platform is a legally valid basis for Cookie deployment in India;
• b) No Explicit Consent Requirement: Indian law does not mandate explicit, affirmative cookie consent (unlike GDPR);
• c) Platform Terms Incorporation: This Cookie Policy is incorporated into the Terms of Use and Privacy Policy, which users agree to by accessing the Platform;
• d) Statutory Compliance: Implied consent complies with Indian data protection and IT Act requirements;
• e) User Notice Sufficient: Providing notice via this Policy on the website satisfies transparency requirements under Indian law.

2.4 For GDPR Compliance (EU Users)

For users accessing the Platform from European Union jurisdictions:

• a) GDPR Notice: EU users are informed that non-essential Cookies may require explicit opt-in consent under GDPR;
• b) Choice for EU Users: EU users may have the ability to manage cookie preferences if they actively request such options by contacting care@healassist.in;
• c) Legitimate Interest Basis: For EU users, HealAssist relies on "legitimate interests" as the legal basis for certain Cookies, in addition to explicit consent;
• d) Essential Cookies: Essential Cookies (functional, security) are deployed without consent for all users, including EU users;
• e) User Choice: While not required, HealAssist may provide EU users with options to manage non-essential cookies upon request.

2.5 Enforcement of Implied Consent

By using the Platform, you:

• a) Acknowledge you have read and understood this Cookie Policy;
• b) Accept the use of Cookies and Tracking Technologies as described;
• c) Waive any requirement for explicit cookie consent banners or popups;
• d) Agree that HealAssist is authorized to deploy Cookies by default;
• e) Release HealAssist from any liability related to cookie deployment without explicit consent;
• f) Submit to the jurisdiction and terms of this Cookie Policy.

3. TYPES OF COOKIES USED BY HEALASSIST

3.1 Essential/Functional Cookies

These cookies are strictly necessary for the Platform to function and cannot be disabled. They enable:

• a) Session Management: Maintaining your login session and remembering that you are logged in;
• b) Authentication: Verifying your identity and enabling secure access to your account;
• c) Security and Fraud Prevention: Protecting against unauthorized access, fraud, and malicious activities;
• d) Load Balancing: Distributing traffic across servers for optimal performance;
• e) Error Handling: Storing error information and troubleshooting data;
• f) Platform Functionality: Enabling core website features, form submissions, and user interactions;
• g) CSRF Protection: Preventing Cross-Site Request Forgery attacks;
• h) Content Delivery: Enabling content serving and caching optimization.

3.2 Analytics and Performance Cookies

These cookies track how users interact with the Platform and help HealAssist understand usage patterns. They include:

• a) Google Analytics (GA4): Comprehensive analytics including pageviews, events, user journeys, device information, geographic data, and user demographics;
• b) Session Recording: Recording user sessions and interactions (if implemented);
• c) Performance Monitoring: Tracking page load times, performance metrics, and technical issues;
• d) User Flow Analysis: Analyzing how users navigate through the Platform;
• e) Event Tracking: Tracking specific events such as form submissions, hospital searches, page views, search queries, button clicks, download activity, video engagement, and error occurrences;
• f) Device and Browser Tracking: Collecting information about device types, browsers, operating systems, and screen resolutions;
• g) Geographic Tracking: Recording user location data (city, state, country level);
• h) Traffic Source Tracking: Identifying how users arrived at the Platform (organic search, paid ads, referrals, direct);
• i) Conversion Tracking: Measuring user actions that constitute conversions or key events.

3.3 Preference and Personalization Cookies

These cookies store user preferences and enable personalized experiences:

• a) Language Preference: Remembering your preferred language;
• b) Theme Preference: Storing UI theme preferences (light/dark mode, if applicable);
• c) Accessibility Settings: Remembering accessibility configurations;
• d) Search Filters: Storing previously used search criteria or filter preferences;
• e) Location Preference: Remembering your preferred location or city;
• f) Hospital Preferences: Storing hospitals or healthcare providers you have previously viewed or marked as favorites;
• g) Display Settings: Remembering display and layout preferences;
• h) User Customization: Storing any personalization data to customize your experience on return visits.

3.4 Marketing and Advertising Cookies

These cookies enable targeted advertising and marketing:

• a) Retargeting/Remarketing: Following users across the internet to show targeted advertisements for HealAssist services;
• b) Facebook Pixel: Tracking user actions for Facebook advertising and conversion measurement;
• c) Google Ads / Google Tag Manager: Tracking user interactions for Google advertising including conversion tracking, audience building, ad performance measurement, and remarketing lists;
• d) LinkedIn Pixel: Tracking for LinkedIn advertising and B2B marketing (if applicable);
• e) Other Ad Networks: Additional advertising platform pixels and cookies;
• f) Email Tracking Pixels: Tracking whether marketing emails are opened and clicked;
• g) Affiliate and Referral Tracking: Tracking users coming from affiliate links or referral sources;
• h) UTM Parameter Tracking: Tracking campaign performance through URL parameters;
• i) Advertising ID Synchronization: Syncing user identifiers across advertising platforms;
• j) Behavioral Targeting: Targeting ads based on browsing behavior and interests;
• k) Cross-Domain Advertising: Following users across multiple domains for advertising purposes.

3.5 Third-Party Service Cookies

Cookies set by third-party service providers integrated with the Platform:

• a) Payment Gateway Cookies (future): When payment processing is implemented;
• b) CRM System Cookies: If CRM systems are integrated, they may set cookies for lead tracking and management;
• c) Live Chat Cookies: If live chat or support tools are implemented;
• d) CDN Service Cookies: Content Delivery Network services for performance optimization and security;
• e) A/B Testing Tools: Cookies for A/B testing and experimentation;
• f) Email Marketing Platform Cookies: Mailchimp, HubSpot, and other email platforms for campaign performance measurement;
• g) Social Media Integration: Cookies from embedded social media content or social sharing features;
• h) Analytics Partners: Any third-party analytics partners beyond Google Analytics;
• i) Video Hosting: If videos are embedded, their cookies are set;
• j) Map Services: If map services are embedded, their cookies are set;
• k) Third-Party Integrations: Any other third-party services integrated with the Platform.

3.6 Cross-Domain Tracking Cookies

HealAssist implements cross-domain tracking to follow users across multiple domains:

• a) HealAssist Domains: Tracking across all HealAssist-owned domains and subdomains;
• b) Partner Websites: Tracking users when they visit partner hospital websites after being matched through HealAssist;
• c) Cross-Device Tracking: Using cookies and identifiers to track the same user across multiple devices (phone, tablet, desktop);
• d) User ID Mapping: Mapping cookies to user accounts to enable persistent cross-device and cross-domain tracking;
• e) Advertising Platform Synchronization: Syncing user tracking across Facebook, Google, LinkedIn, and other advertising platforms for unified tracking.

3.7 Mobile App Cookies and Identifiers

For users accessing via HealAssist mobile applications (iOS and Android):

• a) Mobile Cookies: Limited use of cookies in mobile apps; mobile apps primarily use identifiers instead;
• b) iOS Tracking: IDFA (Identifier for Advertisers), Apple App Tracking Transparency (ATT) Framework, device ID, and app usage data;
• c) Android Tracking: Google Advertising ID, Google Play Services, device ID, and app usage data;
• d) Mobile Analytics: Firebase, Crashlytics, and other mobile analytics platforms;
• e) Mobile App Events: Tracking in-app events, user flows, crashes, and performance;
• f) Push Notification Tracking: Tracking whether users receive and engage with push notifications;
• g) App Installation Tracking: Tracking app installs, updates, and upgrades;
• h) Mobile Advertising: Mobile advertising networks tracking user behavior for in-app and mobile web advertising.

3.8 Hospital Partner Tracking Cookies

Cookies related to hospital partners and cross-domain tracking:

• a) Hospital Website Pixels: HealAssist may place tracking pixels on partner hospital websites to track user behavior after matching;
• b) Hospital Referral Tracking: Tracking users when they are referred from HealAssist to hospital websites;
• c) Hospital Conversion Tracking: Measuring whether users convert to consultations or appointments at partner hospitals;
• d) Hospital Analytics Integration: Sharing analytics data with partner hospitals regarding referred users;
• e) Hospital CRM Integration: Potentially syncing patient data between HealAssist and hospital CRM systems (if agreed with hospitals).

4. COOKIE DURATION AND RETENTION

4.1 Session Cookies

Session cookies are deleted when you close your browser or log out of your account:

• a) Typical Session Duration: 2 hours of inactivity (after 2 hours without activity, the session is terminated);
• b) Session Extension: Session is extended each time you interact with the Platform;
• c) Automatic Deletion: Session cookies are automatically deleted when you close your browser, the inactivity timeout expires (2 hours), you explicitly log out, or the session expires;
• d) No Manual Deletion Needed: Session cookies do not persist on your device and do not require manual deletion.

4.2 Persistent Cookies

Persistent cookies remain on your device for an extended period and are not automatically deleted when you close your browser:

• a) Retention Duration: Persistent cookies are retained for the maximum possible period, typically: Google Analytics up to 2+ years, Essential cookies until browser cache is cleared, Preference cookies 1 year from last activity, Marketing cookies 13 months to 2+ years, Advertising platform cookies up to 2+ years or longer;
• b) Indefinite Retention for Business Purposes: For certain cookies (especially analytics and advertising), HealAssist may retain cookie data for the longest possible period to enable comprehensive historical analysis and long-term user tracking;
• c) Tracking Across Sessions: Persistent cookies enable HealAssist to track users across multiple sessions and extended time periods;
• d) User ID Persistence: Cookies storing user account information may be retained for the duration of your account's existence and beyond.

4.3 Storage Locations

Cookies are stored:

• a) Device Storage: On your device's browser cache and local storage;
• b) Cloud Servers: Tracking data is stored on HealAssist servers and cloud infrastructure (Microsoft Azure - India region);
• c) Third-Party Servers: Data is also stored on third-party service provider servers (Google, Facebook, etc.) per their policies;
• d) Backup Systems: Backup copies maintained in compliance with data retention policies;
• e) Archival Systems: Historical data may be archived for long-term retention.

4.4 Cookie Deletion and Cleanup

• a) Automatic Cleanup: Session cookies are automatically deleted per session expiration rules;
• b) Browser Cache Clearing: Users can delete persistent cookies by clearing their browser cache, cookies, and browsing history;
• c) Manual Cookie Management: Users can individually delete cookies through browser settings;
• d) Do Not Track Signals: HealAssist does NOT honor "Do Not Track" browser signals; cookies are deployed regardless of DNT settings;
• e) Third-Party Deletion: Deletion of cookies from HealAssist servers requires user request via email;
• f) Server-Side Deletion: Persistent cookies stored on HealAssist servers are retained indefinitely unless the user requests deletion.

5. DATA COLLECTION AND SHARING

5.1 Data Collected via Cookies

Through Cookies and Tracking Technologies, HealAssist collects: Personal information (name, email, contact, age, location, insurance), device information, behavioral data, location data, event data, session information, referral information, conversion data, technical data, behavioral patterns, email engagement, advertising response, cross-device data, call and SMS data, health and insurance information, and any other data voluntarily provided or passively collected.

5.2 Data Sharing with Third Parties

HealAssist shares cookie-collected data with: Google Inc., Facebook Inc., Google Ads, LinkedIn Corporation, email marketing platforms, advertising networks, analytics partners, CDN providers, A/B testing platforms, live chat providers, CRM systems, hospital partners, service providers, affiliates and subsidiaries, successors, and legal and government authorities as required by law.

5.3 Cross-Platform Data Integration

Data collected through Cookies is integrated with: user account data, previously provided data, third-party data from advertising platforms, behavioral profiles, predictive analytics, and hospital data.

6. USER CONSENT AND CONTROL OPTIONS

6.1 Consent Status

By using the Platform, you provide implied consent to all Cookies described in this Policy. HealAssist does not require explicit cookie consent via banner or popup. All Cookies are deployed automatically upon Platform access with default acceptance for all users.

6.2 Withdrawal of Consent

Users who wish to withdraw consent for non-essential Cookies may submit a written request to care@healassist.in with subject line "Cookie Consent Withdrawal". Requests will be processed within 15 business days. Essential cookies cannot be disabled.

6.3 Browser-Level Controls

Users may manage Cookies through browser settings by disabling all cookies, deleting existing cookies, or selective cookie management. Disabling cookies may impair or prevent certain Platform functions. HealAssist does not control browser-level settings.

6.4 Do Not Track (DNT) Signals

HealAssist does NOT honor "Do Not Track" browser signals or similar privacy preferences. Cookies are deployed regardless of DNT settings or user privacy preferences.

6.5 Third-Party Cookie Controls

For cookies set by third parties (Google Analytics, Facebook Pixel, etc.), third-party providers may offer their own cookie controls and opt-out options. Users may opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout and adjust Facebook advertising preferences in account settings. HealAssist cannot guarantee the effectiveness of third-party opt-out options.

6.6 GDPR User Rights (EU Users)

For users accessing from European Union jurisdictions: EU users may request management of cookie preferences by contacting care@healassist.in, may withdraw consent for non-essential Cookies, request access to personal data, request deletion of cookie-based personal data (subject to legal retention requirements), request data in a portable format, and may lodge complaints with their local Data Protection Authority. This policy is primarily governed by Indian law.

7. COOKIE RETENTION AND DATA STORAGE

7.1 Data Retention Periods

HealAssist retains cookie-collected data as follows: Google Analytics Data retained for longest possible period (default 2+ years; can be set to indefinite), behavioral and event data retained indefinitely for business intelligence, personal data linked to cookies retained for duration of account and indefinitely thereafter, marketing cookie data retained 13 months to 2+ years, preference cookies retained 1 year from last activity, advertising platform data retained per provider policies (typically 13-24 months or longer), consent records retained indefinitely, and hospital referral data retained indefinitely.

7.2 Data Storage Locations

Primary storage in Microsoft Azure cloud infrastructure with data centers in India, backup storage in India and potentially outside India, third-party storage on Google/Facebook/LinkedIn servers per their policies, archival storage for historical data, with no data deletion schedule unless user requests deletion.

7.3 Data Retention Upon Account Deletion

Even if you delete your HealAssist account: Cookie data may be retained indefinitely, deleting your account does not automatically delete associated cookie data, you must submit a separate request to care@healassist.in for cookie data deletion, cookie data deletion requests processed within 30 days, data already shared with third parties is not deleted by HealAssist, if data must be retained for legal compliance it will not be deleted, and backup copies may be retained in archival systems for extended periods.

7.4 Backup and Archival

Backups of cookie data maintained for disaster recovery, archival duration extending beyond primary data retention, no automatic deletion, backup copies not deleted when primary data is deleted, and historical data maintained in long-term archives for business intelligence indefinitely.

8. SECURITY AND DATA PROTECTION

8.1 Security Measures

HealAssist implements security measures including: Cookies transmitted using SSL/TLS encryption, secure flags on sensitive cookies, HttpOnly flags on authentication cookies, SameSite attributes to prevent CSRF, access controls restricted to authorized personnel, regular security audits and penetration testing, incident response procedures, and vendor security requirements.

8.2 Limitations on Security

Despite security measures: No system is completely immune to security risks, unauthorized access to cookie data may occur, data stored with third parties is subject to their security measures, and users are responsible for protecting their devices and login credentials.

8.3 Data Breach Notification

In the event of unauthorized access to cookie data: HealAssist will notify affected users where legally required, comply with applicable data protection laws, and HealAssist's liability is limited as per the Terms of Use.

9. SPECIAL TRACKING IMPLEMENTATIONS

9.1 Cross-Domain Tracking Implementation

HealAssist implements sophisticated cross-domain tracking across all HealAssist domains, subdomains, partner domains, with user ID synchronization, hospital partner tracking, pixel implementation on partner sites, referral link tracking, and analytics platform syncing.

9.2 Behavioral Profiling

Cookie data is used to create detailed behavioral profiles including comprehensive profiles built from browsing behavior, behavioral scoring based on engagement and purchase likelihood, preference inference from behavior, predictive modeling using machine learning, audience segmentation for targeted marketing, and personalized targeting based on profiles.

9.3 Mobile App Tracking Integration

Mobile app data is integrated with web tracking including app-to-web tracking linking behavior, device ID linking across app and web, unified profiles combining app and web data, cross-platform attribution for conversions, and mobile advertising ID integration.

9.4 Email and SMS Integration

Email and SMS engagement data is tracked via cookies and pixels including email tracking pixels, link click tracking, email engagement profiles linked to cookie profiles, SMS tracking if applicable, and suppression lists for non-engaging users.

10. COMPLIANCE WITH LAWS

10.1 Indian Law Compliance

This Cookie Policy complies with: Information Technology Act, 2000, IT Rules 2011, Digital Personal Data Protection Act, 2023, IT Act Section 43A, IT Act Section 72, and is governed by Indian law and interpreted per Indian courts' jurisdiction.

10.2 GDPR Compliance for EU Users

For users accessing from the European Union: GDPR applies to EU residents' personal data. HealAssist relies on explicit consent (for non-essential cookies if users consent), legitimate interests (for essential and analytics cookies), and contractual necessity (for essential cookies required for service delivery). This Policy provides transparency, EU users have rights to access, correction, erasure, data portability, and objection. GDPR inquiries can be directed to care@healassist.in. EU users may lodge complaints with their national Data Protection Authority.

10.3 Other Jurisdictions

For users in other jurisdictions, this policy complies with applicable local laws to the extent feasible while maintaining consistent global operations.

11. MODIFICATIONS TO COOKIE POLICY

11.1 Right to Modify

HealAssist reserves the right to modify this Cookie Policy at any time to reflect changes in cookie practices, add new cookies or tracking technologies, update cookie retention periods, modify data sharing practices, and ensure legal compliance.

11.2 Notification of Changes

Material changes will be communicated via website notice, email notification to registered users (where feasible), and in-app messages in mobile applications.

11.3 Acceptance of Changes

Continued use of the Platform after policy updates constitutes acceptance of the modified policy.

12. DEFINITIONS

• Cookies: Small text files or data elements stored on user devices containing information about browsing activities and preferences.
• Tracking Technologies: Technologies including cookies, web beacons, pixels, tags, local storage, and similar mechanisms used to track user behavior and collect data.
• First-Party Cookies: Cookies set directly by HealAssist on user devices.
• Third-Party Cookies: Cookies set by external service providers (Google, Facebook, etc.) on user devices.
• Session Cookies: Cookies deleted when browser is closed or session expires.
• Persistent Cookies: Cookies that remain on device for extended periods.
• User: Any person accessing or using the HealAssist Platform.
• Platform: HealAssist website, mobile applications, and all digital properties.
• Implied Consent: Consent inferred from continued use of the Platform without explicit affirmative action.
• Cross-Domain Tracking: Tracking user behavior across multiple domains and websites.
• Behavioral Profile: Comprehensive profile of user preferences, interests, and behaviors built from cookie data.

13. CONTACT AND DISPUTES

For questions, concerns, or disputes regarding this Cookie Policy:

14. GOVERNING LAW AND JURISDICTION

This Cookie Policy is governed by the laws of India and subject to the exclusive jurisdiction of courts in Gurugram, Haryana, India, as specified in the Terms of Use.

15. ACKNOWLEDGMENT

By accessing and using the HealAssist Platform, you acknowledge that:

• a) You have read and understood this Cookie Policy;
• b) You accept the use of Cookies and Tracking Technologies as described;
• c) You provide implied consent to cookie deployment without explicit cookie consent banners or popups;
• d) You understand that cookies may collect personal data and behavioral information;
• e) You accept that your data is shared with third-party advertising and analytics platforms;
• f) You understand the limitations of browser-level cookie controls and HealAssist's policies;
• g) You have the option to withdraw consent by contacting care@healassist.in;
• h) You are responsible for managing cookies through your browser settings if you choose to do so;
• i) You release HealAssist from liability related to cookie deployment and data collection as described in this policy and the Terms of Use.

END OF COOKIE POLICY

Last Updated: 3 November 2025
Effective Date: 3 November 2025

This Cookie Policy is a legally binding document. By using the HealAssist Platform, you agree to all terms outlined herein.