The hospital cancelled my appointment. Do I get my money back automatically?

No. The automatic refund only runs when you cancel. A cancellation by the hospital or doctor does not start a refund by itself — request one, and a HealAssist team member will review it.

Is a voucher purchase refunded automatically if I change my mind?

No. The automatic refund covers doctor-appointment payments only, and there is no refund-request button for a voucher. Contact your HealAssistant — a HealAssist team member reviews each case individually.

I cancelled five hours before. Have I lost the money?

Not necessarily — you have lost the automatic path, not the refund. Under six hours it stops being automatic and becomes a request that a HealAssist team member reviews. Ask, and explain why.

When is a HealAssist refund automatic?

Last reviewed 13 July 2026

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Quick answer

Cancel your own doctor appointment six or more hours before the slot and the refund starts automatically. Nothing else refunds itself — not a hospital cancellation, not a no-show, not a voucher or a hospital bill. In those cases a HealAssist team member reviews it, so you have to ask.

One HealAssist refund is automatic. The rest are not — they are requests that a person reviews. Knowing which is which saves you waiting for money that is not coming on its own.

If the hospital cancels on you, no refund starts by itself

The automatic refund is triggered by you cancelling. If the hospital or doctor cancels your appointment, or marks you as a no-show, nothing is refunded automatically — HealAssist does not start it for you. Do not wait for money that has not been set in motion. When the hospital cancels, your appointment shows as cancelled and you can request a refund from it. If you have been marked a no-show, there is no request button on the appointment — contact your HealAssistant, and the team will review it.

Which refunds are automatic?

Which refunds are automatic?
Situation	What happens
You cancel a doctor appointment, 6+ hours before the slot	Refunded automatically. You do not have to ask.
You cancel a doctor appointment, under 6 hours before the slot	Not automatic. Request a refund; a HealAssist team member reviews it.
The hospital or doctor cancels on you	Not automatic. Request a refund — nothing starts on its own.
You are marked a no-show	Not automatic, and there is no refund-request button on a no-show appointment. If you believe it is wrong, contact your HealAssistant.
A voucher purchase	Never automatic, and there is no refund-request button for it. Contact your HealAssistant — the team reviews each case individually.
A hospital bill payment	Never automatic, and there is no refund-request button for it. Contact your HealAssistant — the team reviews each case individually.

How the money comes back to you

If you paid entirely by card or UPI, the refund goes back the way you paid. If you paid partly with HealAssist wallet credit, the card or UPI part is refunded first, and the wallet part is credited back only once that first part is confirmed. It happens in that order deliberately: a failure at the card or UPI step can never leave you with wallet credit instead of your money. But that order has a consequence you should know: if the card or UPI refund fails, your wallet credit is not returned automatically either. Nothing is lost — but nothing moves on its own, so contact your HealAssistant and the team will put it right.

HealAssist does not promise a number of days, because the card or UPI leg is settled by your bank and not by HealAssist. What HealAssist can tell you is the order it moves in, and that is what is described above.

Automatic refund questions

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When is a HealAssist refund automatic?

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Automatic refund questions

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