Your treatment journey

We coordinate your admission end-to-end

Your HealAssistant coordinates your hospital admission — empanelment verification, bed availability, and scheme paperwork — so you are not turned away at the counter.

What to do in an emergency during your treatment

What to do if something goes wrong while you are under treatment: who to call, why HealAssist is not an emergency service, and what HealAssist can help with afterwards.

Request an ambulance, meals or a place to stay

How to request support services during treatment from your HealAssist account: what you can ask for, what it costs, and why you need an active case first.

Track your treatment case

A HealAssist case is the record of one course of treatment. Where to find it, what each stage means, and what the case page can and cannot do for you.

Preparing for your hospital visit

What to check before you go to the hospital: your booking, what the hospital needs from you, and what to do if you are asked for a fee nobody mentioned.

Discharge: the bill audit and the payment

What happens to your bill at discharge: who checks it, what your case page shows, and where you actually pay.

A registration fee that was not in your quote is on us

If a hospital asks you for a registration fee HealAssist did not tell you about, HealAssist covers it. What to do when it happens.

The recovery information on your quote

Where the Recovery line on a HealAssist quote comes from, why some hospitals show a dash instead, and what it can and cannot tell you.

Follow-ups after your procedure

HealAssist checks in on day 1, day 7 and day 30 after your procedure. What the check-in asks, what happens to your answer, and when to call for help instead.

Support after you go home

Discharge is not the end of your HealAssist case. What you can still ask for after you leave the hospital, and where to find it.