What to do in an emergency during your treatment
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हिन्दी में पढ़ेंQuick answer
In a medical emergency, call 112, or 108 for an ambulance, or go straight to the nearest emergency department. Do not contact HealAssist first. HealAssist is not an emergency service and cannot send help — tell HealAssist afterwards, once the person is safe.
This page is about what happens if things go wrong while you are already in treatment — admitted, or between appointments, or recovering. The most important thing to know is what HealAssist is not.
HealAssist is not an emergency service
HealAssist has no emergency response team, no SOS button, and no way to dispatch help to you. HealAssist support is available around the clock, but it is a support line — people who can help you with a booking, a bill, a hospital or your case. They are not clinicians and they cannot come to you.
If you are already admitted to a hospital and something goes wrong, the fastest help is the hospital you are in. Call the nurse, press the call bell, tell the ward staff. They are in the building; HealAssist is not.
What HealAssist can do, once everyone is safe
After the emergency has been dealt with, HealAssist is useful again. Your HealAssist coordinator can help with what comes next: rearranging appointments you missed, dealing with the hospital about the bill, sorting out your insurance pre-authorization if the treatment changed, or arranging a planned transfer to another hospital.
HealAssist can also arrange meals, accommodation for a family member, and an inter-hospital ambulance transfer, and does not charge you for any of them. Ask your coordinator through your case.
Emergency questions
Related articles
Emergencies: call 112 or 108 first
HealAssist is not an emergency service. In a medical emergency call 112 (all emergencies) or 108 (ambulance), or go to your nearest emergency room without delay.
We coordinate your admission end-to-end
Your HealAssistant coordinates your hospital admission — empanelment verification, bed availability, and scheme paperwork — so you are not turned away at the counter.
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