A registration fee that was not in your quote is on us
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हिन्दी में पढ़ेंQuick answer
If a hospital asks for a registration fee that was not in your HealAssist quote, HealAssist covers it. Tell your HealAssistant while you are still at the hospital if you can, or file a billing complaint from your account. Nobody spots it for you — you have to say something.
You arrive with a quote, and the hospital desk asks for a registration fee nobody mentioned. It is a small amount and a large annoyance, and it is the moment people stop trusting a price. HealAssist covers it.
What do I do if I am asked for a fee that was not quoted?
Check your quote first
Look at what HealAssist quoted you. If the fee is listed there, it is part of your price and this promise does not apply to it.
Tell your HealAssistant, ideally there and then
The fastest fix is a call while you are still standing at the desk. Your HealAssistant can take it up with the hospital directly.
Or file a billing complaint from your account
Go to Complaints, choose the billing category, and say which hospital asked for what. HealAssist commits to resolving complaints within one day.
Registration fee questions
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