Follow-ups after your procedure
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हिन्दी में पढ़ेंQuick answer
HealAssist sends you a check-in on day 1, day 7 and day 30 after your procedure, asking about your pain, any complications, and your medication. A worrying answer raises an alert for the care team. In an emergency, do not use the form — call 112, or 108 for an ambulance.
The days after a procedure are the ones where people are most alone with their worry. HealAssist checks in three times — on the first day, after a week, and after a month — so that a problem has somewhere to go before it grows.
How does a HealAssist check-in work?
HealAssist sends you the check-in
You get a message on day 1, day 7 and day 30 after your procedure, with a link that opens the check-in for that case.
You answer three questions
How bad your pain is right now, from 0 to 10. Whether you have had any complications — and if you have, what happened, in your own words. And whether you are taking your medication as prescribed.
A concerning answer reaches a human
If you report pain of 7 or more, a complication, or something HealAssist reads as a red flag, your answer raises an alert for the care team rather than sitting in a database.
Where do I find my check-in?
Open the case in your HealAssist account and follow the wellness check link on it. You can answer a check-in at any time, and you can see the answers you have already given — the questions are the same each time, which is what makes them worth comparing week to week.
What does HealAssist do with my answers?
A healthy answer is recorded and nothing else happens — that is the point of a check-in that most people pass. An answer that shows serious pain or a complication raises a task for the HealAssist care team, and a repeat or a red-flag answer escalates it so a coordinator is paged rather than merely notified.
What a check-in cannot do is examine you. It routes your words to a person; it does not read your wound.
Follow-up questions
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