Account & privacy

Download a copy of your HealAssist data

How to request a copy of your personal data from HealAssist under the DPDP Act: where to ask, how the download link reaches you, and how long it lasts.

Your consent history

See every permission you have given HealAssist and every one you have taken back — including boxes you ticked on a form before you had an account.

Correct your personal data on HealAssist

How to ask HealAssist to correct your personal details under the DPDP Act: which details can be corrected, how the request is reviewed, and how you hear back.

Delete your HealAssist account

How to delete your HealAssist account under the DPDP Act: how to request it, how to confirm it by email or mobile, the 7-day cooling-off period, and how to cancel.

See and sign out devices on your HealAssist account

How to check which devices are signed in to your HealAssist account, sign one out, or sign out all your other devices at once if you have lost your phone.

Editing your HealAssist profile

Edit your name, city, date of birth, bio and photo in your HealAssist profile. Your mobile number changes separately, and there is no email field.

How to change your mobile number

Change the mobile number on your HealAssist account from your profile. HealAssist sends a one-time code to the new number to confirm you hold it.

Adding family members and booking for them

Save your family members on HealAssist once, then book appointments for them without typing their details in again every time.

What is in my HealAssist notifications inbox?

Community replies, coverage-check decisions, complaint resolutions and data-rights outcomes live here. Booking and payment updates arrive by SMS, WhatsApp or email.

Choosing which messages HealAssist sends you

Control HealAssist messages by channel — SMS, email and WhatsApp — in your account. Offers are off unless you turn them on; booking messages stay on.

How to unsubscribe from HealAssist marketing emails

Click the unsubscribe link at the bottom of any HealAssist marketing email. It works in one click, with no sign-in, and stops promotional email only.

Saving hospitals to a shortlist

Save hospitals you are considering to a shortlist on your HealAssist account, and open them again later from Account, then Saved hospitals.