What is in my HealAssist notifications inbox?
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हिन्दी में पढ़ेंQuick answer
Replies and upvotes on your HealAssist community questions, the decision on a coverage check, the resolution of a complaint, and the outcome of a data correction or grievance you raised. Booking, appointment and payment updates are not here — appointment updates are sent by SMS, WhatsApp or email, payment updates by SMS or email.
The notifications inbox in your HealAssist account is narrower than the name suggests, and knowing what belongs there saves you looking for things that were never going to be in it.
Where each kind of update actually reaches you
| What happened | Where you hear about it |
|---|---|
| Someone answered or upvoted your community question | Your HealAssist notifications inbox |
| Your insurance coverage check was decided | Your HealAssist notifications inbox |
| A complaint you filed was resolved | Your HealAssist notifications inbox |
| A data correction or grievance you raised was resolved | Your HealAssist notifications inbox, and by email if you gave one |
| Your appointment was confirmed, cancelled or rescheduled | SMS, WhatsApp or email — not the inbox |
| A payment succeeded or failed | SMS or email — not the inbox |
Marking notifications as read
Open a notification and it is marked as read. There is no way to delete a notification from your HealAssist inbox — read ones simply stop standing out.
Notification questions
Related articles
Choosing which messages HealAssist sends you
Control HealAssist messages by channel — SMS, email and WhatsApp — in your account. Offers are off unless you turn them on; booking messages stay on.
What does my appointment status mean?
Requested, held, confirmed, completed, cancelled, no-show: what each HealAssist appointment status means, and which of them you can change yourself.
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