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Contacting HealAssist, filing complaints, formal grievances, feedback, and community Q&A.
How patient reviews are verified on HealAssist
Every HealAssist review is tied to a real mobile number and a real visit: how verification, the Verified Patient badge, screening and anonymous reviews work.
Contact HealAssist support 24/7
How to reach HealAssist: WhatsApp, phone, and email support 24/7, how to file a complaint, and when to raise a formal data-protection grievance.
File a complaint with HealAssist
How to file a complaint with HealAssist, with or without an account: what to include, how to track it, and how it differs from a formal grievance.
Report a doctor, a hospital, or your HealAssistant
How to tell HealAssist which doctor, hospital or HealAssistant a complaint is about, and what happens after you do.
Tell HealAssist what the help center is missing
If you searched the HealAssist help center and did not find your answer, say so — how to report a gap, and where to go instead if it is not a documentation problem.
Stop HealAssist messages without an account
You filled in a form and now HealAssist messages you, but you never made an account. How to stop the messages on SMS, WhatsApp and email.
Asking and answering in the HealAssist community
How the HealAssist community question board works: reading without an account, asking your own question, answering someone else’s, and what the board is not for.
How to raise a formal grievance
A HealAssist grievance is the formal, legally tracked channel. You get a reference number, an acknowledgement within 48 hours, and a resolution within 30 days.