Is HealAssist free for patients?

What does HealAssist charge you?

Nothing. No platform fee, no service fee, no subscription, no booking fee — and no commission or margin taken out of what you pay. Finding hospitals, comparing quotes, and the coordination your HealAssistant does around your admission are not billed to you.

Then what is the fee I pay when I book?

That is the doctor's consultation (OPD) fee — the hospital's own price for seeing you. HealAssist collects it at booking and passes the entire amount to the hospital, keeping none of it. It is adjusted against your consultation when you arrive.

So the money leaves your hands and reaches the hospital in full. HealAssist does not take a slice on the way through.

What can you pay for through HealAssist?

Some things on HealAssist do cost money — such as the consultation fee you pay when you book, and vouchers or offers you choose to buy.

Support around your treatment is a different story. Meals, accommodation, and an ambulance transfer between hospitals, arranged through your HealAssistant, are free to you — HealAssist subsidises them. You are not charged for them and no bill for them reaches you.

None of that is a HealAssist fee for using HealAssist — it is you buying a specific thing. And your treatment costs themselves are paid to the hospital, on the hospital's own bill.

So how does HealAssist make money?

From hospitals, not from patients. HealAssist charges hospitals a coordination fee for the non-medical work it does around a case. That arrangement sits between HealAssist and the hospital — you are never a party to it, and it never appears on anything you pay.

This is also why HealAssist has no margin riding on your quoted package price. That price is final unless your doctors medically require additional intervention — which is always explained to you and consented first. Read about the price-lock.

Related articles

• How HealAssist works: 3 steps

  What HealAssist does and how it works: tell us who needs care, compare hospital quotes at live prices, and book with end-to-end coordination.

• Your quoted price is final

  What the HealAssist price-lock means: your quoted package price is final, with one medical exception that is always explained and consented first.

• View, download & get receipts by email

  Where to find your HealAssist receipts, how to download the PDF, what the receipt number means, and how the automatic receipt email works.