How long your HealAssist refund takes
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हिन्दी में पढ़ेंQuick answer
If you paid entirely with HealAssist wallet credit, the credit returns to your wallet as soon as the refund is issued. A card or UPI refund takes 5–7 business days to reach your bank. Wallet credit used in that same payment is returned once the gateway confirms the card or UPI refund.
When a HealAssist refund is issued, how fast you see the money depends on how you paid in the first place. This page covers the timelines, when a refund is automatic, and which requests our team reviews individually.
Refund timelines by how you paid
| How you paid | When the money comes back |
|---|---|
| Entirely from HealAssist wallet credit | Credited back to your wallet immediately, as soon as the refund is issued |
| By card, UPI, or bank (the payment gateway) | 5–7 business days to reach the original payment method |
| Part wallet credit, part card/UPI (a split payment) | The card/UPI refund goes back first and takes 5–7 business days to appear in your bank. Your wallet credit is returned once the payment gateway confirms that refund went through. |
When is my refund automatic?
Cancel a booked appointment at least 6 hours before your slot and the refund is issued automatically — you do not need to request it. HealAssist never charges a cancellation fee; hospitals may apply their own late-cancellation policy for very short notice.
What if I paid partly with wallet credit?
When a single payment used both HealAssist wallet credit and a card or UPI, the refund is returned in order. The card or UPI refund is sent to your bank first, and that money takes 5–7 business days to appear there.
Your HealAssist wallet credit is returned once the payment gateway confirms that card or UPI refund has gone through. That gateway confirmation is a separate step from the 5–7 business days your bank takes to show the money in your account.
Which refunds does the team review?
Cancellations under 6 hours before the slot, and payments that are not appointment bookings — hospital bills, HealAssist vouchers, corporate vouchers, or eligibility payments — are reviewed individually by our team rather than refunded automatically.
Once treatment or services have commenced at a hospital, no refunds are available. The full policy is in the Terms of Service (Section 7).
Refund timeline questions
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