Can I see the claim track record for a hospital myself?

Not as a published figure — HealAssist does not put claim statistics on hospital pages. Ask your HealAssistant about the hospital you are considering with the insurer you hold, and they will tell you what the record shows.

Are hospitals with better claim records shown higher in search?

No. HealAssist search results are ordered by rating, price or distance, depending on the sort you choose. Claim history is not one of the inputs. It reaches you through your HealAssistant’s advice instead.

My claim was rejected at a hospital you recommended. What happens now?

Tell your HealAssistant. Depending on why it was rejected, the next step may be to appeal or re-file the claim, to pursue it as a reimbursement, or to look at your self-pay options. HealAssist works the rejection with you — what nobody can promise is that the insurer will change its answer.

How claim track records shape our advice

Last reviewed 13 July 2026

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Quick answer

HealAssist records the outcome of every pre-authorisation and claim it handles, against the hospital and insurer involved. Your HealAssistant uses that history when recommending where to be treated, and to help you avoid hospitals with poor claim outcomes. It reaches you as advice from a person — HealAssist does not publish claim statistics or rank hospitals by them.

Two hospitals can look identical on paper — same procedure, same price, both in your insurer’s network — and behave completely differently when the claim is actually filed. HealAssist keeps a record of what really happened, and puts it to work when advising you.

What does HealAssist actually record?

Every pre-authorisation and every final claim HealAssist handles is recorded against the hospital and the insurer involved: whether it was approved, partly approved or rejected, and the reason given for a rejection. Over time that builds a picture of how a particular hospital and a particular insurer behave together.

These records are written by HealAssist staff, from what the insurer and the hospital tell them. No insurer sends HealAssist an automated feed of claim decisions — this is a record of real cases, kept by the people who worked them.

How does that record reach me?

Through your HealAssistant. When they recommend a hospital, or advise against one, that claim history is part of what they are weighing. It is one of the reasons a HealAssistant may steer you away from a hospital that otherwise looks fine on price.

If a hospital has a poor record of claim outcomes with your insurer, ask your HealAssistant directly. They can tell you what they know about how claims have gone there.

This is human advice, not a score on the website

HealAssist does not publish claim success rates, settlement ratios or rejection rates for hospitals, and hospital search results are not ordered by them — search is sorted by rating, price or distance. The claim record informs what a HealAssistant tells you; it is not a filter you can apply yourself.

A good track record is not a guarantee of approval

Your claim is decided by your insurer, on your policy and your case. A hospital with a strong history of clean approvals improves the odds and reduces avoidable friction; it does not commit the insurer to anything. Nobody can promise you an approval, and you should be sceptical of anyone who does.

Claim record questions

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How claim track records shape our advice

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