Does HealAssist charge a fee to process my insurance claim?
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हिन्दी में पढ़ेंQuick answer
No. You pay nothing to HealAssist for processing your insurance claim. Hospitals typically charge ₹500–2,000 as a claim or file charge — HealAssist makes sure that does not land on you.
It is common for a hospital to add a claim-processing or "file" charge when your treatment is paid for by insurance — usually somewhere between ₹500 and ₹2,000, added to the bill for the administrative work of filing the paperwork. It is a charge for something you did not ask for and cannot refuse.
You do not pay it through HealAssist. Your HealAssistant handles the claim paperwork, and part of the job is making sure this charge does not end up on your bill.
If you see one on your bill anyway
Tell your HealAssistant before you pay it. Your HealAssistant reviews the final bill before discharge, and a file charge appearing on it is exactly the sort of line item that review exists to catch. Raise it while you are still at the hospital — that is when it is easiest to take off.
Questions about claim charges
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HealAssist checks your final bill before you pay it
Your HealAssistant audits the hospital’s final bill before you pay at discharge. Tell them before you pay — a wrong charge is far easier to remove then than afterwards.
Room-rent limits and proportionate deductions
If your room costs more than your policy’s room-rent limit, many insurers scale down your whole claim — not just the room. HealAssist matches your room to your limit.
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