Standard cashless pre-authorization takes 3–4 hours

How pre-authorization works with HealAssist

1. 1

   Share your policy details

   Give your HealAssistant your policy or TPA card and the treatment plan from your consultation.

2. 2

   The pre-auth is raised with your insurer

   The hospital’s TPA or insurance desk raises the pre-authorization request with your insurer. Your HealAssistant prepares the paperwork with them so it goes in complete.

3. 3

   Hourly follow-up until it clears

   Standard cashless pre-authorization takes 3–4 hours; HealAssist follows up with the insurer hourly until it clears.

4. 4

   Approval confirms your cashless admission

   Once approved, your admission is coordinated so the approved amount is billed to the insurer, not to you.

What happens if the pre-authorization is rejected

A rejection is not the end of the road. HealAssist prepares the medical justification with the treating team and re-files immediately. The approval decision itself always rests with your insurer or TPA — no platform can guarantee it — but a rejection is fought, not accepted.

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