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HealAssist

HealAssist checks your final bill before you pay it

Quick answer

Your HealAssistant reviews the hospital’s final bill before you pay it at discharge. The important part is your side of it: tell your HealAssistant before you pay, not after. A charge that should not be there is much easier to take off while you are still at the hospital.

Discharge is the worst possible moment to read a bill carefully. You are tired, you want to go home, the hospital wants the bed, and there is a number at the bottom of a long list you have no way to check. It is exactly where charges that should not be there tend to survive.

So your HealAssistant reviews the hospital’s final bill before you pay it.

What the review is looking for

Charges that should not be on your bill at all. A claim-processing or file charge is the most common one — you do not pay those through HealAssist. Also charges that belong to your insurer rather than to you, and items that do not match the treatment you actually had.

What this is not

It is not a promise that your bill contains errors, and it is not a promise of a discount. It is a check, done by someone who reads these bills all day, before you hand over money you cannot easily get back. What it finds is what it finds.

Bill questions

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