Frequently asked questions
Short answers from the HealAssist Help Center — every question links to its full guide.
Not for what your HealAssist quote covers. Your quoted package price is final, and any registration fee that was not in your quote is covered by HealAssist. If a hospital counter asks you to pay something unexpected, contact your HealAssistant before paying.
No. Your mobile number is your HealAssist identity, and the voucher is issued to it. HealAssist sends your voucher code to you and lists the voucher in your HealAssist wallet, so you can find it again without an email address on your account.
Yes. When you create your account with your mobile number or email, your date of birth is checked at signup and you must be 18 or older. You can still arrange care for a family member from your own account.
Read the full guide: Create your account with mobile or email OTP
No. HealAssist charges patients no platform, service or booking fee, and takes no margin on the consultation fee — when your payment succeeds, the full amount is recorded as owed to the hospital.
HealAssist charges patients no platform, service, subscription, or booking fee, and takes no commission or margin from what you pay. The consultation fee you pay at booking is the hospital's or doctor's own fee — HealAssist collects it and passes the entire amount to the hospital. Things you choose to buy on HealAssist, like vouchers and offers, are priced on their own terms.
No. HealAssist shares a link to the live quote page, not a file. To keep a copy, screenshot it or use your browser’s print option.
Not as a published figure — HealAssist does not put claim statistics on hospital pages. Ask your HealAssistant about the hospital you are considering with the insurer you hold, and they will tell you what the record shows.
Read the full guide: How claim track records shape our advice
No. It sends without signing in — you only have to pass the security check that every anonymous report on HealAssist asks for.
Read the full guide: Tell HealAssist what the help center is missing
No. Getting and comparing HealAssist quotes is free and commits you to nothing — you decide if and when to book.
You do not need to. A case opens automatically when you book an appointment or a procedure through HealAssist. Your HealAssist team can also open one for you.
It depends on the voucher. Validity is set per offer, not by a single platform-wide rule, so the only reliable answer is the expiry date printed with your own voucher in My orders.
Read the full guide: How long is a HealAssist voucher valid?
That message appears when your employer has paused claims, or when the specialty you picked is not part of the benefit your employer set up. It is not an error with your details. Your HR team, or HealAssist support, can tell you what your company’s benefit covers.
Read the full guide: Claim the health voucher your employer gives you
No. It means nothing has been recorded against your account yet. Entries appear as you give or withdraw permissions — the page fills up as you use HealAssist.
Almost certainly not. That status simply means your friend has not paid for anything on HealAssist yet. Signing up is not enough to release your reward — their first payment is. There is no time limit you need to worry about on your side.
Contact your HealAssistant straight away, from the hospital if you can. An empanelment can be out of date, the hospital’s scheme desk may need the pre-authorisation raised differently, or the refusal may be about your paperwork rather than the empanelment. Your HealAssistant will take it up with the hospital directly.
Read the full guide: Getting admitted under a government scheme
The HealAssist figure is the lowest rate currently visible across empanelled hospitals for that scheme, so an individual hospital may settle at a different one. It can also mean the rate has been revised since the page was last refreshed, or that your case includes items the package does not cover. Ask your HealAssistant to confirm the package rate with the hospital.
Read the full guide: How government scheme rates work on HealAssist
Patient meals, accommodation, and an inter-hospital ambulance transfer arranged through your HealAssistant are free to you — HealAssist subsidises them. For anything else, ask your HealAssistant to confirm before the service is arranged.
Read the full guide: Request an ambulance, meals or a place to stay
Check that the mobile number or email is typed correctly, and look in your SMS or spam folder. Each sign-in code is valid for 10 minutes. If it still does not arrive, contact HealAssist support — we are available 24/7.
Read the full guide: Create your account with mobile or email OTP
After your friend makes their first successful payment on HealAssist — booking an appointment or buying a voucher both count. Your friend gets their own reward earlier, when they sign up with your code.
Read the full guide: Refer a friend and earn HealAssist wallet credit
Sign in and go to Account → Wallet. Your HealAssist vouchers are listed there. Open one to see its code, the hospitals it is valid at, its terms and its expiry, and to download the pass you show at the hospital.
Because the offers are the hospitals’, not HealAssist’s. A hospital runs an offer where it is — so the list changes with the city, and with the specialty.
No. Replying STOP stops HealAssist marketing messages. Messages about something you actually did — a booking, a payment, an appointment — are part of the service and are not marketing.
Read the full guide: Stop HealAssist messages without an account
They are what the hospital charges for that procedure, refreshed hourly. What YOU pay depends on your options and on what is included, which is what a quote is for. Prices are never held for a period — yours locks when you book.
Read the full guide: Cost pages: what a procedure costs before you enquire
Not in an emergency. The ambulance HealAssist arranges is a planned transfer between hospitals, requested through your case and organised by a coordinator. For an emergency ambulance, call 108.
Read the full guide: What to do in an emergency during your treatment
Yes. Choose the city where you want the treatment to happen. HealAssist then shows you the hospitals, doctors and prices in that city — your own city does not restrict where you can be treated.
No. Every HealAssist appointment is attached to an account, so there is no guest booking. Signing in is quick, though — your mobile number and the code texted to it, or your Google or Apple account.
Read the full guide: Do I need an account to book an appointment?
No, and you do not need to. HealAssist always spends the credit that expires soonest first, so the credit most at risk of running out is the credit that gets used.
Read the full guide: Which of my wallet credits gets spent first?
HealAssist has no site-wide search box for doctors. You reach a doctor by choosing your city and their specialty, and then narrowing the list — including by the hospital they practise at, which is usually the fastest way to a specific doctor.
Read the full guide: Find a doctor or hospital on HealAssist
No. Your shortlist lives on your HealAssist account, so saving needs you to be signed in. Press Save anyway and HealAssist takes you to sign in and returns you to the hospital — then press Save again to actually add it.
Sometimes. If the bank reports the payment as failed, HealAssist cancels the pending appointment and the slot goes back to being free — so it can be lost. But you are never left guessing: the payment-failed screen tells you outright whether your slot is still held or has been released, and gives you the right next step either way.
Read the full guide: My payment failed while booking. What do I do?
No. Email is optional on HealAssist — your mobile number is what identifies you. You can book, pay and be notified with no email address on your account.
Read the full guide: How to book a doctor consultation on HealAssist
Yes, to pick a saved family member — the list is on your HealAssist account. Sign in, save the person under Account → Family, and they will be there when you book.
Read the full guide: How to book an appointment for a family member
Yes, while your case is open. Your HealAssistant is attached to the case, and the case runs past discharge, through the final bill, until it closes.
Referral credit expires 90 days after it is granted. Welcome credit, cashback and refunded credit do not expire. Expired credit can no longer be used at checkout and cannot be restored, so HealAssist warns you beforehand: your wallet page shows the amount about to expire and its date, and you get a reminder message before it goes.
No. Welcome credit does not expire. Neither does cashback, nor money refunded to your HealAssist wallet. Only referral credit carries an expiry date.
No. The email field is optional. Leave it blank and your booking and payment go through exactly the same.
Read the full guide: Do I need an email address to book or pay on HealAssist?
There is no self-service way to add one. The profile screen has no email field, and signing up with your mobile number never asks for one. An email address only reaches your account if you signed in with Google or Apple. If you need one added, contact HealAssist support.
Not through a correction request. Your mobile number is how you sign in to HealAssist, so it is changed in your profile instead, where HealAssist verifies the new number with an OTP.
Read the full guide: Correct your personal data on HealAssist
Contact your HealAssistant and ask for that hospital’s price for your procedure. There is no button to press — "Price on request" is a label, not an action.
Read the full guide: Why does a hospital say "Price on request"?
Look for a credit note in your HealAssist receipts, and for the money on your bank or card statement. Your appointment will not tell you — it stays marked as cancelled either way.
Read the full guide: How do I check where my refund has got to?
Ask your HealAssistant. There is no self-service request in the app — a second consultation is arranged by a person. Contact your HealAssistant, say you are not satisfied with your first consultation, and they will arrange it.
Read the full guide: Not happy with your consultation? Get a second one, free
Ten minutes, starting when you submit the patient details. That covers the payment step. The time you spend filling in the form beforehand is not covered by a hold.
Two or three. Two is the minimum and three is the maximum — HealAssist will not compare more than three side by side.
Read the full guide: How to compare hospitals on your HealAssist quote
Once every 30 days. If you request an export again inside that window, HealAssist does not start a new one — it simply points you back at the export you already requested.
Read the full guide: Download a copy of your HealAssist data
Tell your HealAssistant anyway — it is worth raising. Be aware it is much harder once the bill is settled, which is exactly why the review is meant to happen before you pay. Next time, do not pay until your HealAssistant has seen the bill.
Read the full guide: HealAssist checks your final bill before you pay it
No. Keep the receipt and file a billing complaint from your HealAssist account, or tell your HealAssistant. The promise applies whether you noticed it at the desk or afterwards.
Read the full guide: A registration fee that was not in your quote is on us
Go to Account, then Preferences, and switch off offers and promotions on each channel. Booking and payment messages will keep coming by SMS and email — those are not marketing and cannot be switched off — but you can stop the WhatsApp ones.
Read the full guide: Choosing which messages HealAssist sends you
No. Your voucher lives in your HealAssist wallet, not in the message. Go to Account → Wallet, open the voucher, and the code is there.
It depends on the hospital, the procedure and what each covers — and it is exactly the question to put to your HealAssistant, who can look at both. Do not assume the scheme is always the cheaper route, and do not assume the policy is always the better one.
Read the full guide: Scheme, insurance or TPA: what changes for you
Yes. The link does not need an account and does not need you to sign in. HealAssist records the unsubscribe against your email address whether or not there is an account behind it.
Read the full guide: How to unsubscribe from HealAssist marketing emails
That is expected — the profile page does not show the consultation fee. It is on the doctor’s card in the list you came from, and it is shown again when you book.
Read the full guide: Where do I see a doctor’s consultation fee?
That is how HealAssist quotes work. Picking an option re-prices your quote rather than shortening it. Hospitals offering your combination show a price for it; the rest stay listed with "Price on request".
Read the full guide: Choosing procedure options on your quote
No. The HealAssist welcome credit is granted when you create your account by verifying your mobile number. It is decided at sign-up, and adding a mobile number to a Google account afterwards does not grant it.
Yes. If your HealAssist account has no email address, HealAssist sends the confirmation code to your mobile number instead of emailing you a link. You do not need to add an email address to delete your account.
Check the government schemes page — it lists central and state schemes together, and it reads from HealAssist’s live directory rather than a hand-written list. If your scheme is not there, HealAssist does not support it yet.
Read the full guide: Which government health schemes does HealAssist support?
It is what that scheme usually asks for, written as guidance. The scheme itself makes the final call, and your HealAssistant will tell you if your case needs anything more.
Not one that fits every hospital. Requirements differ by hospital and by whether you are on an insurance, a government scheme or a cash path — ask your HealAssistant what yours needs, and you will get the right answer instead of a generic one.
Contact your HealAssistant. HealAssist prioritises rebooking you with an equivalent specialist. You cannot do it yourself in the app — rescheduling only offers you other slots with the same doctor.
Read the full guide: My doctor is no longer available. What happens to my appointment?
Probably your TPA. The card is usually issued by the administrator, not the insurer. Both names matter at the hospital, so carry whatever paperwork you have.
That is expected. Appointment updates are sent to you by SMS, WhatsApp or email, and payment updates by SMS or email — they do not appear in this inbox. The inbox carries community replies, coverage-check decisions, complaint resolutions and correction or grievance outcomes.
Read the full guide: What is in my HealAssist notifications inbox?
No. Your HealAssist wallet lists only vouchers whose payment actually went through. If a payment failed, no voucher was created — and no completed payment exists either. The absence of the voucher is the system working, not money disappearing. If your bank shows an amount debited, contact HealAssist support with the date and amount.
Read the full guide: Where is the record of the voucher I paid for?
Start with a complaint for anything to do with a booking, a hospital or your treatment — it reaches the team who can actually fix it. Use a grievance when your concern is about your personal data, or when a complaint has not been handled properly. The grievance is the formal channel and carries a legal clock.
Tell your HealAssistant before you pay if you can — that is what the audit is for. If you have already paid, file a billing complaint from your HealAssist account. And if the extra was a registration fee that was never in your quote, HealAssist covers it.
Read the full guide: Discharge: the bill audit and the payment
The list only offers doctors and hospitals you booked through HealAssist. If yours is not there, leave the subject as HealAssist itself and name them in your description instead — the team reads every description.
Read the full guide: Report a doctor, a hospital, or your HealAssistant
Because each hospital gives its own figure. Different techniques, different aftercare and different ways of counting all produce different numbers. Treat a large gap as a question to ask, not as a fact to act on.
No. The 30 days is the life of the link, not a price hold. Every time a quote is opened HealAssist reads each hospital’s price as it currently stands, and your price is locked when you book — never before.
Read the full guide: Why has my HealAssist quote link expired?
A PDF, or a photo — JPG, PNG or WEBP — up to 10 MB. A clear photo of your insurance card taken on your phone works.
Read the full guide: Uploading documents for an insurance coverage check
The insurer pays up to its limit and the rest is yours. That is why the sub-limit matters more than the headline cover: it is the number that decides what you take out of your own pocket.
Read the full guide: Sub-limits, waiting periods and what HealAssist can tell you
If your doctors medically require additional intervention, that is the one situation where your quoted package price itself can change. The change is always explained to you first, and nothing happens without your consent. Costs your care team has told you sit outside the package — and anything you add yourself, like a room upgrade — are separate from the package price.
Contact HealAssist while you are still at the hospital. If a hospital will not honour your voucher, HealAssist resolves it on the spot or covers the difference.
Read the full guide: Using your HealAssist voucher at the hospital
It is the receipt for a refund. Where a receipt records what you paid HealAssist, a credit note records what HealAssist returned, and it points at the original receipt it reverses.
Read the full guide: What is a credit note, and why is one in my receipts?
It is an administrative charge some hospitals add when your treatment is billed to insurance, to cover the paperwork of filing the claim. It typically runs ₹500–2,000. You do not pay it through HealAssist.
Read the full guide: Does HealAssist charge a fee to process my insurance claim?
If your room costs more than your policy’s room-rent limit, many insurers reduce the rest of your claim by the same proportion — the surgeon’s fee, the theatre, nursing, tests. So exceeding the room limit does not just cost you the extra room rent; it can cut a large slice out of the entire claim.
Read the full guide: Room-rent limits and proportionate deductions
With cashless, your insurer pays the hospital directly and you pay little or nothing at discharge. With reimbursement, you pay the hospital in full yourself and claim the money back from your insurer afterwards. Cashless only works at hospitals on your insurer’s network.
Read the full guide: What if my hospital is not on my insurer’s cashless network?
Held means your slot is secured — you have paid, or there was no fee to pay. Confirmed means the hospital has additionally confirmed it. Held is safe; confirmed is settled.
Referral credit expires 90 days after it is granted. Welcome credit, refunds returned to your wallet and cashback carry no expiry date. A credit added by HealAssist support usually has no expiry either, but the team is able to set one — so if support credits your wallet, it is worth asking.
Read the full guide: Where does my HealAssist wallet credit come from?
HealAssist staff reach your records through an internal admin panel, and those reads are recorded in an audit log — who opened which case, quote, receipt or document, and when. So access is something HealAssist can review after the fact, rather than something you have to take on trust.
Read the full guide: How HealAssist protects your health data
Yours. You booked it, so it appears in your HealAssist appointments and the receipt is yours — the family member is recorded as the patient being seen.
Read the full guide: Adding family members and booking for them
Because the receipt states that healthcare services are exempt from GST under clinical-establishment provisions, so no GST is charged and there is no GST line to show. What you can claim is a question for your own tax adviser — HealAssist cannot answer it for you.
Read the full guide: Getting your HealAssist receipt — and the GST question
No. The HealAssist welcome credit is granted when you sign up with your mobile number. Creating your account with Google does not grant it.
No. Changing your mobile number changes how you sign in — it does not create a new account. Your bookings, receipts and HealAssist wallet balance are all still there.
Only if you see it among the options on your quote — the pills show everything you can pick there, and a room or ward choice is not normally one of them. If it is not there, raise it with your HealAssistant, who can take it up with the hospital directly.
Read the full guide: Choosing procedure options on your quote
Yes. The doctor list lets you narrow by consultation-fee range and sort by fee, so you can see the doctors within your budget first.
Read the full guide: Where do I see a doctor’s consultation fee?
No. If you sign up with a referral code you get the referral reward; if you sign up without one you get the welcome credit. It is one or the other, never both.
No. Rescheduling moves you to another slot with the same doctor at the same hospital. To see a different doctor, book a new appointment — and if the reason is that your doctor has become unavailable, contact your HealAssistant.
Yes. Google sign-in is supported, and if your Google email matches an existing HealAssist account, no duplicate account is created — you are signed in to the account you already have.
Read the full guide: Create your account with mobile or email OTP
Yes. WhatsApp is the one channel where you can switch off booking updates as well as offers. Be aware that if you do, your appointment updates will reach you by SMS and email instead.
Read the full guide: Choosing which messages HealAssist sends you
Sometimes, but do not assume it. With many policies you do not just pay the room difference — the insurer scales down the whole claim in proportion. Ask your HealAssistant what the upgrade would actually cost you across the entire bill before you agree to it.
Read the full guide: Room-rent limits and proportionate deductions
In principle yes, because the hold only begins when you submit the details. Do not leave the form half-finished for a long time. Once you submit, the slot is held for ten minutes while you pay.
No — one or the other. If you sign up using a friend’s referral code you get the referral credit instead of the welcome credit, and that referral credit expires after 90 days.
Read the full guide: Where does my HealAssist wallet credit come from?
No. If you are not satisfied after your first consultation, HealAssist arranges a second opinion at no extra consultation cost. Anything the second doctor then orders — tests, scans, a procedure — is priced as normal.
Read the full guide: Not happy with your consultation? Get a second one, free
Show the code from your voucher pass at the hospital reception. Staff mark it as used at their end. There is no redeem button for you to press in the HealAssist app.
Go back to healassist.in/account/erasure-request and cancel it there. You can cancel at any point before the deletion is carried out — including before you have confirmed it.
They are sent to you directly — by SMS, WhatsApp or email. You can control which of those channels HealAssist uses in your communication preferences.
Read the full guide: What is in my HealAssist notifications inbox?
HealAssist commits to resolving complaints within one day. HealAssist support is available 24/7 on its standing channels if you need to follow up.
Yes. Choose to book for someone else and type her name and age in. You just will not be able to pick her from a saved list — that needs an account.
Read the full guide: Adding family members and booking for them
That means HealAssist does not hold that rate on file yet — it does not mean the scheme will not cover your procedure. Ask your HealAssistant.
Read the full guide: Which government health schemes does HealAssist support?
Yes. Give your phone number instead. Because there is no email address to send it to, the confirmation screen is your acknowledgement — save the reference number shown there before you leave the page. If you can, sign in first: HealAssist can then send the outcome to your notifications when the grievance is resolved.
The credit note is HealAssist’s record that the amount was credited back; the money itself lands via your bank, which settles on its own schedule. Check your bank or card statement first. If it still has not arrived, contact HealAssist support and quote the credit note number.
Read the full guide: What is a credit note, and why is one in my receipts?
Only until you sign that phone out. Sign in on another device, open Account → Active sessions, and sign out the lost phone — or sign out all your other devices. Once signed out, that phone has no access to your HealAssist account. If you sign in to HealAssist with Google, also sign out of your Google account on that phone, or sign-in with Google could let it straight back in.
Read the full guide: See and sign out devices on your HealAssist account
Sign in on another device and open Active sessions in your HealAssist account. You will see every device signed in to your account, and you can sign out the one you have lost. Signing out other devices never signs out the device you are holding.
Read the full guide: How HealAssist protects your health data
Yes — answer it anyway. A late answer is far more useful than no answer, and the HealAssist care team follows up when a check-in goes unanswered.
In your HealAssist account, under Receipts. HealAssist only emails a copy if you have an email address on your account — if you signed up with your mobile number alone, no email is sent. Your receipt still exists and is downloadable as a PDF.
Read the full guide: Getting your HealAssist receipt — and the GST question
No. HealAssist saves what you had picked before sending you to sign in, and puts it back when you return — the clinic, the date, the time and the details you typed. If you close the tab before finishing, that saved copy goes with it, so finish in the same tab.
Read the full guide: Do I need an account to book an appointment?
A decision sends you a notification in your HealAssist account, so if none has arrived, the check has most likely not been decided yet. You can confirm that yourself: open Account, then Coverage checks, and your recent checks are listed there with their status. If the status has not moved in a long time, ask your HealAssistant.
Read the full guide: Uploading documents for an insurance coverage check
Check what they actually are. Booking confirmations, appointment updates, payment results and receipts are not marketing and are not stopped by unsubscribing — nothing has gone wrong. If you are genuinely still getting offers and promotions, unsubscribe again from the most recent one, or switch them off under Account, then Notification preferences.
Read the full guide: How to unsubscribe from HealAssist marketing emails
No. Your profile name is how HealAssist addresses you now. Bookings and receipts you have already made keep the details they were made with.
No. Applying your wallet credit is a choice you make at checkout. If you do not choose it, your wallet is left alone and you pay the full fee by card, UPI or netbanking.
Read the full guide: How to book a doctor consultation on HealAssist
The scheme pays the hospital its package rate for what the scheme covers. Whether that leaves anything for you depends on your hospital’s empanelment, the package, and what your treatment actually needs. Ask before you are admitted — that is a question with a real answer, and it is your HealAssistant’s job to get it.
One mobile number can only be on one HealAssist account. If the new number was used to sign up before, you cannot move a second account onto it — contact HealAssist support and they will sort out which account should keep it.
Contact your HealAssistant, using the support link on the payment screen if you still have it — it carries your payment reference. A payment taken without an appointment being created is refunded, and how HealAssist refunds is explained in the automatic refunds article.
Read the full guide: My payment failed while booking. What do I do?
No. The appointment only shows a message while a request is under review or if it was declined — it says nothing once the refund goes through. Check your receipts for a credit note and your bank statement for the money. If there is neither a credit note nor a message, contact your HealAssistant.
Read the full guide: How do I check where my refund has got to?
The link cannot be renewed or re-sent, and there is no copy of it in your HealAssist account. You can request a fresh export once 30 days have passed since your last request.
Read the full guide: Download a copy of your HealAssist data
No. Your wallet credit is set aside while a payment is in progress, not taken. When the payment fails, it is released back into your HealAssist wallet. If you abandoned the payment part-way — by closing the window rather than letting it fail — the credit stays set aside until HealAssist reconciles the abandoned payment, so give it some time before worrying.
Read the full guide: Which of my wallet credits gets spent first?
No. Call 112, or 108 for an ambulance, or go to the nearest emergency department. HealAssist is not an emergency service and cannot send help. Contact HealAssist afterwards, once the person is safe.
Read the full guide: What to do in an emergency during your treatment
No. The automatic refund only runs when you cancel. A cancellation by the hospital or doctor does not start a refund by itself — request one, and a HealAssist team member will review it.
Call your HealAssistant before you do. Asking for a few minutes to have the bill reviewed is a completely normal request, and a hospital that will not allow it is telling you something.
Read the full guide: HealAssist checks your final bill before you pay it
On the date shown next to it in your HealAssist wallet. That date is counted from the day you paid, so the clock is already running whether or not you have booked anything.
Read the full guide: Where is the record of the voucher I paid for?
Ask your HealAssistant. There is no claim screen in your HealAssist account — the claim and the pre-authorisation are handled by the HealAssist team with the hospital and the insurer, and your HealAssistant is who tells you what is on the bill.
Read the full guide: Does HealAssist charge a fee to process my insurance claim?
That hospital has not published a package price for your procedure. HealAssist never invents a number — ask your HealAssistant and we will get the price for you.
Yes. When a HealAssist team member approves or declines your correction request, a notification with the outcome lands in your HealAssist account — whether or not you have an email address on file. If you do have one, HealAssist also emails you the outcome along with the reason given.
Read the full guide: Correct your personal data on HealAssist
No. Saving a hospital does not set up any alerts. It is a bookmark — it keeps the hospital easy to find, and nothing more. Check the price by opening the hospital from your shortlist.
That is your insurer’s decision, not HealAssist’s. What HealAssist can do is make sure the claim is prepared and filed properly, which is where most reimbursement claims come unstuck. Nobody can promise you an insurer’s answer in advance.
Read the full guide: What if my hospital is not on my insurer’s cashless network?
If you cancel the appointment yourself six or more hours before the slot, the refund starts automatically. In other cases a HealAssist team member reviews it — the automatic refunds article sets out exactly which is which.
Read the full guide: My doctor is no longer available. What happens to my appointment?
Yes. Your receipt is issued and kept in your HealAssist account whether or not you have an email address. What an email address adds is an emailed copy of it — not the receipt itself.
Read the full guide: Do I need an email address to book or pay on HealAssist?
No — your treatment is paid to the hospital on the hospital’s own bill. What you pay through HealAssist is the consultation fee at booking, or a voucher you choose to buy. Your quote tells you what the hospital will charge.
HealAssist responds to a coverage check within 48 hours. You will find the status of your request in your HealAssist account.
Read the full guide: Check if your insurance covers a procedure
The card or UPI refund is sent to your bank first and takes 5–7 business days to appear there. Your HealAssist wallet credit is returned once the payment gateway confirms that refund went through. If the card or UPI refund fails, the wallet portion is not returned automatically — contact your HealAssistant.
No — the destination follows how you paid. Wallet credit returns to your wallet; card or UPI money returns toward your original payment method. There is no option to redirect a refund.
Yes. UPI is part of the confirmed floor of methods, along with cards and netbanking. Pick it at the Razorpay checkout when you pay.
Read the full guide: Payment methods on HealAssist (UPI, cards & more)
No. HealAssist scopes cashless hospital lists to one city, one specialty and one insurer, so you pick those first. There is no national list of every hospital that accepts a given insurer.
Read the full guide: Find hospitals that accept your insurer for cashless
No — HealAssist has no instalment checkout. Financing for a package is arranged off-platform with a partner financier, through your HealAssistant. What you pay HealAssist itself (a consultation fee, a voucher) is paid in full at checkout.
Read the full guide: What does "EMI available" on a package mean?
Yes — download receipts for your records; they are useful for insurance claims or tax purposes. For what is deductible, consult your tax advisor.
Standard cashless pre-authorization takes 3–4 hours with HealAssist. HealAssist follows up with the insurer hourly until it clears, and keeps you updated.
Read the full guide: Standard cashless pre-authorization takes 3–4 hours
No — only a hospital or doctor you had a confirmed or completed appointment with. That restriction is what makes the reviews worth reading.
Read the full guide: How patient reviews are verified on HealAssist
HealAssist support is available 24/7 on phone, WhatsApp, and email — there are no business-hours-only channels.
HealAssist cannot guarantee that, and neither can any platform — the approval decision belongs to your insurer or TPA. What HealAssist does is prepare the medical justification, re-file immediately, and work the case with you.
Read the full guide: If your cashless pre-authorization is rejected
Submit a HealAssist eligibility check, choose "government scheme", and select Ayushman Bharat. HealAssist responds within 48 hours and the status appears in your HealAssist account.
Read the full guide: Using PMJAY (Ayushman Bharat) with HealAssist
Cancel 6 or more hours before your slot and the refund is issued automatically. How it reaches you depends on how you paid — see how refunds are processed.
No. Rescheduling takes no new payment and issues no refund — your original payment simply carries over to the new slot.
No. HealAssist adds nothing to your bill and takes no commission. What you pay through HealAssist is always for a specific thing you chose — and your treatment costs are billed by the hospital, not by HealAssist.
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