Frequently Asked Questions (FAQ)

HealAssist is a healthcare platform dedicated to helping you find, compare, and choose the right hospitals and doctors with clear pricing, real patient reviews, and personal guidance from HealAssistants.

Yes, we do. Our HealAssistants assist you in understanding and negotiating hospital bills to ensure fair pricing and transparency.

Absolutely. All platform features including hospital search, referrals, guidance, second opinions, and community support are completely free for patients.

You will typically receive a call from a HealAssistant within 1 hour to discuss your healthcare needs and guide you to the right options.

Yes, you can get a free second opinion from qualified specialist doctors at any time.

Just your basic information: name, contact details, age, location, insurance details (if any), and your medical concerns.

We use strict encryption protocols and comply with privacy laws to keep your data safe. Your information is never shared without your consent.

No, HealAssist is here for everyone, with or without insurance.

Yes, our platform displays transparent treatment costs and pricing packages to help you make informed decisions.

Yes, you can bookmark and revisit hospitals for easy access later.

Our community helps with peer support, blood donation coordination, medical equipment sharing, and sharing lived experiences to support your healthcare journey.

Yes, you can post requests and community members will volunteer to help where possible.

Contact your HealAssistant or reach out to our support team via email or phone.

No, uploading and accessing your health records on our platform is free.

Our platform is mobile-friendly and accessible through smartphones, tablets, and desktop computers.

Yes, you can search and connect with specific doctors and specialists listed on HealAssist.

You can schedule a callback at a convenient time for you.

Yes, we verify hospitals and doctors before they join our platform to ensure quality and credibility.

They provide personalized support—answer questions, explain options, assist with hospital matches, and help with bill negotiations.

We partner with all types—multi-specialty hospitals, specialty clinics, diagnostic centers—to ensure diverse options for patients.

Yes, you can find hospitals with ICU beds, emergency services, and critical care capabilities.

Yes, hospital profiles and reviews are continuously updated for accuracy.

Currently, we operate primarily in NCR but are planning pan-India expansion soon.